About us

Terms and Conditions

BARE FACE MARKETING LTD TERMS AND CONDITIONS

Terms and conditions of Bare Face Marketing Ltd are subject to change.  It is the clients' responsibility to check back from time to time to ensure they understand the content of the contract.

SERVICES

Bare Face Marketing Ltd is engaged as a provider of Marketing and Business Consultancy Services.

ENGAGEMENT

An initial one-hour consultation is free of charge.  Any contact (phone, email, Skype or face to face meetings) after the initial consultation, will be charged at £50+ VAT). Work will be charged by the hour, on a per project basis or a retained contract basis.  

PAYMENT DETAILS

Payments are non-refundable/non-transferable and are for the work as described in the project brief. Quotes are valid for a period of 3 months from date of issue.

BRANDING

A 20% non-refundable/non-transferable deposit is required upon approval of quote and before work commences. A balance payment is required after initial concepts are approved / before final creative worked up.

WEBSITES

A 20% non-refundable deposit is required upon approval of your quote to secure your project. Final payment is required after the website copy and layout has been approved and before any further work is commenced.  Final settlement must be received in full before the website is made live.

CREATIVE/LITERATURE

An20% non-refundable deposit is required before progressing a project and final payment required after layout approval.

PRINTING

Payment is required in full, upon approval of artwork.

MERCHANDISING

Payment is required in full, upon approval of artwork. 

MONTHLY MARKETING SUPPORT | CONSULTANCY WORK 

Payable in advance upon receipt of invoice (or as agreed).

WORK IN PROGRESS | UPDATES

Bare Face Marketing Ltd will provide the client with verbal progress reports at regular intervals whilst engaged, unless otherwise agreed. 

CREATIVE WORK

Your quote will identify specific items of work.  Branding work includes 3 initial concepts.  Once a concept is chosen and developed, you may have up to 3 sets of amends to the chosen concept, stationery and/or literature before additional charges are incurred.  Additional amends will be charged per concept, per amendment (we will advise you BEFORE new charges will be incurred).  Once creative material has been approved and transmitted to the client the agreed payment becomes due and there are no exceptions to this.

WEBSITES

You will receive a detailed quote for your website build, specifically outlined will be; platform - bespoke CMS or WordPress, number of pages, website functionality and an estimate for the number of hours available for the project management and copy writing based on your project brief.  Should your requirements change you will be liable for additional hourly charges.

HOLDING PAGES

If we are developing a new website, we can provide you with a holding page whilst your new site is being developed (only if you do not currently have a website).   The charge for a holding page is non-refundable/non-transferable.  The holding page will be hosted for free for up to 2 months (using our servers).  Hosting charges will apply if the site does not go live within the agreed 2-month period.  Full charges for hosting and design will apply if for any reason the planned build does not go ahead, and the holding site will be removed from our servers if any amount remains unpaid.

WEBSITES

Bespoke CMS Websites – you will be provided with a website layout for approval.

You will have the opportunity of up to 2 rounds of changes to the visual layout before additional charges are incurred.  Changes to the website structure after the build has been agreed will incur additional charges, (you will be notified in advance of any charges).  

The website structure, layout and copy-documents are Copyright to Bare Face Marketing Ltd, until such times as payment is received in full and may in no way be used or replicated by the client or any third-party associates.  Any such use is a breach of this contract.  

IMAGES

Royalty free images used on your website / within creative and branding are subject to additional charges. 

WEBSITE OWENERSHIP

Upon final payment of your contract and subsequent “go-live” the Client will be assigned legal ownership of the website including the design and text contained in the finished assembled website. Bare Face Marketing Ltd retains the right to display graphics and other web design or creative elements as examples of their work either on-line or in print.  Furthermore, Bare Face Marketing Ltd may insert the words Design and Marketing by Bare Face Marketing (or similar) and associated logo onto any webpages or creative in a discreet style.

WEBSITE HOSTING

Web hosting services are provided by a trusted third party. BFM does not guarantee that the service offered by the web-hosting service (“Web Hoster”) or the Internet will be uninterrupted or error-free. In no event will BFM be liable to the Client or any third party for any damages, including any lost profits or other incidental, consequential or special damages arising out of the operation of or inability to operate these web pages or website, even if BFM has been advised of the possibility of such damages. 

Web hosting charges are dependent on a number of factors; to ensure we provide you with the service that is right for you, please request a quote.  All hosting is payable annually in advance.

BASIC WEBSITE HOSTING

Our hosting packages are reasonably priced and aim to give you peace of mind. Websites are hosted on monitored servers. 

PREMIUM WEBSITE HOSTING

Premium Hosting provides for a 24/7 back-up and restore facility – no charges will be incurred for restoration of the website on this service (in the event of an interrupted service).

DOMAIN NAMES AND MANAGEMENT

Domain names are important. BFM may offer to purchase your chosen domain name on your behalf using our preferred supplier (123 Reg).  Annual/Bi-annual renewal charges apply and you will be invoiced 30 days before the renewal date.  If BFM purchase your domain name (on your behalf) we will also purchase domain privacy per domain, to reduce the likelihood of spam to you or us. Provided your account with us is up to date, you may request that your domain name is transferred to your ownership at any time (using a 123-Reg account) without charge from BFM, however your chosen domain hosting service may charge you.  There is an admin charge of £25 + VAT to transfer ‘IN’ a domain name from another provider or to another domain hosting service.

COPYRIGHT AND TRADEMARKS

The Client guarantees that any elements i.e. text, graphics, logos and photos, designs, trademarks, or other artwork furnished to Bare Face Marketing Ltd for inclusion in web pages or creative work are either owned by the Client, or that the Client has permission from the rightful owner to use each of these elements.  All content provided by Bare Face Marketing Ltd remains the copyright of BFM until payment has been settled in full.

BRANDING COPYRIGHT (C) 

This is a purchase of unlimited usage rights to all the original creative materials developed by Bare Face Marketing Ltd.  BFM permit the client to reproduce and re-distribute the creative as you see fit, without restriction.  As the rightful owner of this creative, copyright remains with Bare Face Marketing Ltd, as per the Copyright and Design Act 1988 (until payment has been made in full).  Once the transfer of ownership is complete the client agrees that branding and creative may be used by BFM, in any future marketing and commercial promotions without restriction.

ARTWORK FILES

All artwork files will be provided in low resolution format or with a small watermark until payment has been received in full. If you wish to print your own materials, print ready artwork files carry a fee of £50 + VAT PER FILE.  Payment must be made in full before transfer of files.  Provision of artwork files is at our sole discretion.

LIMIT OF LIABILITY

The client is expected to proof read all creative, print and website work produced by Bare Face Marketing Ltd before going to print or being uploaded.  The client shall inform Bare Face Marketing Ltd, by email, of their acceptance of artwork for printing or website copy for uploading at which point it is assumed that the project design and content has been completed to the clients’ satisfaction, whereupon the client becomes liable for any mistakes and content printed. 

EXPENSES

Any costs incurred by Bare Face Marketing Ltd for postage, stationery and travel expenses are to be paid in full upon provision of supporting receipts. 

TRAVEL

Travel is charged at a flat rate £40 per hour (+VAT) plus 45p per mile.

ADHOC REQUESTS

Adhoc requests to source items or research requests will be charged at the usual rate of £50 + VAT or part thereof and are in addition to the cost of any item or material sourced.

MARKETING SUPPORT

Available from eight hours (one day) per month.  All retainer work will be booked and paid for in advance and contracts will last for 12 months on a rolling contract with a one month notice required by either party.   Marketing support could include: development of strategic marketing plans, general marketing advice, copy writing, social media queries, website queries and CMS Guidance all business and marketing related enquiries.  Requests for additional functionality, structural amends to your website or CMS and requests to amend or create new artwork outside of the original scope of work will be chargeable.  You will be advised if charges are applicable before work commences.  Charges will apply for meetings and travel expenses.

INVOICING & PAYMENT

Invoices will be submitted at appropriate intervals and are payable in strict accordance of payment terms outlined above or on your invoice.  Payment terms are 14 days from date of invoice unless stated otherwise stated.  If an amount remains overdue for a period of 30 days an additional 10% penalty will be added to the NET value for each month of lateness (or part thereof).  Any invoice outstanding after 3 months will be referred to a debt management company.  All charges, including debt management company recovery fees, interest and legal fees incurred will be the responsibility of the client and will be legally enforceable. Payment is accepted by direct bank transfer.

Please note we do not accept cheques.  If you issue a cheque You will be charged a £25 administration fee.

Bare Face Marketing Ltd is the sole owner and retains Copyright of any ideas and copy contained within any documents supplied to the client until final payment is made. It is the clients' responsibility to check back from time to time to ensure they understand the content of the contract.

 

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Do you have any questions about what we do? Want to know how much we charge? Give Emma a call or drop me a message and we can chat...





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Thank you for your enquiry we will usually get back to you within 24 hours. Kind regards, Emma